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Return And Refund Policy

At BlazeBasket.uk, we strive to ensure that you are completely satisfied with your purchase of Dog Houses. Our Return and Refund Policy is designed to make the return process simple and hassle-free.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By purchasing on BlazeBasket.uk, you agree to the terms outlined here.

2. Return Eligibility

2.1 30-Day Return Window

You can return most items purchased from BlazeBasket.uk within 30 days of delivery for a full refund. The 30-day period begins on the date your item is delivered, as confirmed by the shipping carrier.

2.2 Condition of Returns

To qualify for a return, the item must be:

  • In the same condition as when received
  • Unused and in the original packaging
  • Free from damage or excessive wear
  • Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items

Certain items cannot be returned for health and safety reasons, including:

  • Custom or made-to-order items
    For a complete list of non-returnable items, please contact us at support@blazebasket.uk.

3. Return Process

3.1 Initiating a Return

To start a return, contact us at support@blazebasket.uk or call +1 212-282-7372 within the 30-day return window.

3.2 Packaging Your Return

Please use the original packaging if possible. If unavailable, use a sturdy box to protect your item and include all original accessories and documentation.

3.3 Shipping Your Return

We will send you a prepaid return shipping label. Simply attach it securely to the package and drop it off at any authorized shipping carrier.

3.4 Return Shipping Costs

BlazeBasket.uk covers the return shipping costs for eligible items. If the return is due to our error (e.g., the wrong item was sent), we will cover the return shipping entirely.

4. Refund

4.1 Refund Process

Once we receive and inspect your returned item, we will process your refund. You will be notified by email. Refunds will be issued to the original payment method.

4.2 Refund Timeframe

Refunds are typically processed within 3-5 business days after receiving the return. Depending on your payment method, it may take 5-10 additional business days for the refund to appear in your account.

4.3 Full Refunds

We offer a full refund for eligible returns within the 30-day return window, including the purchase price and applicable taxes.

4.4 Partial Refunds

Partial refunds may be issued if:

  • The item shows signs of wear or damage
  • Accessories or parts are missing

5. Exchanges

To exchange an item for a different size or product, follow the return process and place a new order for the replacement item on our store.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged, contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.

6.2 Defective Items

If an item is defective, please reach out within the 30-day return window. We will provide a prepaid return label and send a replacement or offer a full refund.

7. Late or Missing Refund

If you haven’t received your refund within the specified time frame, please:

  • Check your bank or credit card statement
  • Contact your bank or credit card company, as processing times may vary
    If you’ve done all of the above and still haven’t received your refund, please reach out via our Contact Us page.

8. Gifts

Items purchased as gifts can be returned for a gift credit to the value of the returned item. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

9.1 Bulk Orders

For orders of 5 or more of the same item, please contact our customer service team for specific return instructions.

9.2 Customized Items

Customized or personalized items cannot be returned unless defective. For assistance, please reach out to us.

9.3 Promotional Items

Items bought as part of a promotion or bundle may have different return conditions. Check the terms of the promotion or our Contact Us page for more details.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Restocking Fees

BlazeBasket.uk does not charge restocking fees for items returned within the 30-day window. To qualify for a refund without a restocking fee, returned items must:

  • Be in the same condition as received
  • Be unused and in original packaging
  • Be free from damage or excessive wear
  • Include all accessories and documentation

12. Customer Service Contact

For questions regarding returns or refunds, please contact our customer service team:

  • Email: support@blazebasket.uk
  • Phone: +1 212-282-7372
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM
  • Address: 205 Daniels Dr, Wampsville, NY 13163, USA

For additional contact options, visit our Contact Us page.

13. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns already in progress.
Last Updated: December 7, 2024

By making a purchase on BlazeBasket.uk, you agree to this Return and Refund Policy. For more information on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.