Shipping Policy

At BlazeBasket.uk, we are dedicated to providing a seamless shopping experience with clear and transparent shipping details. This Shipping Policy outlines how we manage and deliver orders from our online store. We aim to make your shopping experience smooth, efficient, and reliable.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to the United States.

1.2 Shipping Restrictions

Currently, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping

We offer free shipping on all orders within the United States, including our full range of dog houses available for purchase.

2.2 Additional Charges

Shipping to locations outside the contiguous United States, such as Alaska and Hawaii, may incur additional fees. These charges will be clearly shown during checkout to ensure no hidden costs.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We work with trusted shipping carriers like FedEx and UPS to ensure safe, timely, and efficient delivery of your order.

3.2 Shipping Process

Order Processing Time: 1-2 business days. During this time, your order is prepared and packed for shipment.
Transit Time: After shipment, your order will typically arrive in 3-4 business days.

3.3 Total Delivery Timeframe

You can expect your order to arrive within 4 to 6 business days from the date of purchase.

3.4 Business Days Defined

Our business days are from Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order has been shipped, we will send you a confirmation email with:

A tracking number
A link to track your package
An estimated delivery date

4.2 How to Track Your Order

To track your order:

Click the tracking link in your shipping confirmation email.
Visit the Order Tracking page on our website and enter your order number and email for real-time updates.

5. Delivery Details

5.1 Standard Delivery

For most orders, a signature is not required upon delivery unless otherwise noted.

5.2 Large or Bulky Items

For larger items, like certain dog houses, our delivery carrier may reach out to schedule a convenient delivery time. A signature may be required upon receipt for these types of shipments.

5.3 Failed Delivery Attempts

If you’re unavailable during delivery:

The carrier will leave a notice of the attempt.
Carriers typically make up to three delivery attempts before holding the package at a local facility for pick-up.

6. Shipping Issues

6.1 Lost Packages

If your tracking information has not been updated within 5 business days, please contact us at support@blazebasket.uk. We will investigate the issue and initiate a replacement shipment if the package is confirmed as lost.

6.2 Damaged Packages

If your package arrives damaged:

Refuse delivery if possible, and note the damage.
Contact us within 48 hours of delivery, and we will arrange for a replacement at no additional cost.

6.3 Incorrect or Missing Items

If any items are missing or incorrect in your order:

Contact us within 7 days of receiving the goods.
We will arrange a return of the incorrect item and ship the correct items promptly.

7. Order Changes and Cancellations

7.1 Modifying an Order

If your order hasn’t been shipped yet, contact us as soon as possible at support@blazebasket.uk. Please provide your order number and requested changes, and we’ll do our best to accommodate your request.

7.2 Canceling an Order

You may cancel your order for a full refund, provided it has not yet been shipped. Once shipped, orders can no longer be canceled, but please refer to our Return and Refund Policy for further assistance.

8. Delivery Commitment

8.1 Delays

While we strive to meet the estimated delivery timeframes, delays can occur due to factors beyond our control, such as weather or logistical issues. We will notify you via email if a delay occurs.

8.2 Environmental Responsibility

We are committed to sustainability. We use recyclable packaging and select shipping routes that minimize carbon emissions.

9. Customer Support

For inquiries regarding your order or delivery, please reach out to our Customer Support team:

Email: support@blazebasket.uk
Phone: +1 212-282-7372
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 205 Daniels Dr, Wampsville, NY 13163, USA
For more contact options, visit our Contact Us page.

10. Related Policies

For more details, check out the following pages:

11. Policy Updates

This Shipping Policy is subject to updates in accordance with regulatory requirements. Please review this page periodically for any changes. Updates will be posted here as they occur.