Shipping Policy
At BlazeBasket.uk, we are dedicated to providing a seamless shopping experience with clear and transparent shipping details. This Shipping Policy outlines how we manage and deliver orders from our online store. We aim to make your shopping experience smooth, efficient, and reliable.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We proudly ship to the United States.
1.2 Shipping Restrictions
Currently, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping
We offer free shipping on all orders within the United States, including our full range of dog houses available for purchase.
2.2 Additional Charges
Shipping to locations outside the contiguous United States, such as Alaska and Hawaii, may incur additional fees. These charges will be clearly shown during checkout to ensure no hidden costs.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We work with trusted shipping carriers like FedEx and UPS to ensure safe, timely, and efficient delivery of your order.
3.2 Shipping Process
Order Processing Time: 1-2 business days. During this time, your order is prepared and packed for shipment.
Transit Time: After shipment, your order will typically arrive in 3-4 business days.
3.3 Total Delivery Timeframe
You can expect your order to arrive within 4 to 6 business days from the date of purchase.
3.4 Business Days Defined
Our business days are from Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order has been shipped, we will send you a confirmation email with:
- A tracking number
- A link to track your package
- An estimated delivery date
4.2 How to Track Your Order
To track your order:
- Click the tracking link in your shipping confirmation email.
- Visit the Order Tracking page on our website and enter your order number and email for real-time updates.
5. Delivery Details
5.1 Standard Delivery
For most orders, a signature is not required upon delivery unless otherwise noted.
5.2 Large or Bulky Items
For larger items, like certain dog houses, our delivery carrier may reach out to schedule a convenient delivery time. A signature may be required upon receipt for these types of shipments.
5.3 Failed Delivery Attempts
If you’re unavailable during delivery:
- The carrier will leave a notice of the attempt.
- Carriers typically make up to three delivery attempts before holding the package at a local facility for pick-up.
6. Shipping Issues
6.1 Lost Packages
If your tracking information has not been updated within 5 business days, please contact us at support@blazebasket.uk. We will investigate the issue and initiate a replacement shipment if the package is confirmed as lost.
6.2 Damaged Packages
If your package arrives damaged:
- Refuse delivery if possible, and note the damage.
- Contact us within 48 hours of delivery, and we will arrange for a replacement at no additional cost.
6.3 Incorrect or Missing Items
If any items are missing or incorrect in your order:
- Contact us within 7 days of receiving the goods.
- We will arrange a return of the incorrect item and ship the correct items promptly.
7. Order Changes and Cancellations
7.1 Modifying an Order
If your order hasn’t been shipped yet, contact us as soon as possible at support@blazebasket.uk. Please provide your order number and requested changes, and we’ll do our best to accommodate your request.
7.2 Canceling an Order
You may cancel your order for a full refund, provided it has not yet been shipped. Once shipped, orders can no longer be canceled, but please refer to our Return and Refund Policy for further assistance.
8. Delivery Commitment
8.1 Delays
While we strive to meet the estimated delivery timeframes, delays can occur due to factors beyond our control, such as weather or logistical issues. We will notify you via email if a delay occurs.
8.2 Environmental Responsibility
We are committed to sustainability. We use recyclable packaging and select shipping routes that minimize carbon emissions.
9. Customer Support
For inquiries regarding your order or delivery, please reach out to our Customer Support team:
- Email: support@blazebasket.uk
- Phone: +1 212-282-7372
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 205 Daniels Dr, Wampsville, NY 13163, USA
For more contact options, visit our Contact Us page.
10. Related Policies
For more details, check out the following pages:
11. Policy Updates
This Shipping Policy is subject to updates in accordance with regulatory requirements. Please review this page periodically for any changes. Updates will be posted here as they occur.
Return and Refund Policy
At BlazeBasket.uk, we strive to ensure that you are completely satisfied with your purchase of Dog Houses. Our Return and Refund Policy is designed to make the return process simple and hassle-free.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By purchasing on BlazeBasket.uk, you agree to the terms outlined here.
2. Return Eligibility
2.1 30-Day Return Window
You can return most items purchased from BlazeBasket.uk within 30 days of delivery for a full refund. The 30-day period begins on the date your item is delivered, as confirmed by the shipping carrier.
2.2 Condition of Returns
To qualify for a return, the item must be:
- In the same condition as when received
- Unused and in the original packaging
- Free from damage or excessive wear
- Accompanied by all accessories, parts, and documentation
2.3 Non-Returnable Items
Certain items cannot be returned for health and safety reasons, including:
- Custom or made-to-order items
For a complete list of non-returnable items, please contact us at support@blazebasket.uk.
3. Return Process
3.1 Initiating a Return
To start a return, contact us at support@blazebasket.uk or call +1 212-282-7372 within the 30-day return window.
3.2 Packaging Your Return
Please use the original packaging if possible. If unavailable, use a sturdy box to protect your item and include all original accessories and documentation.
3.3 Shipping Your Return
We will send you a prepaid return shipping label. Simply attach it securely to the package and drop it off at any authorized shipping carrier.
3.4 Return Shipping Costs
BlazeBasket.uk covers the return shipping costs for eligible items. If the return is due to our error (e.g., the wrong item was sent), we will cover the return shipping entirely.
4. Refund
4.1 Refund Process
Once we receive and inspect your returned item, we will process your refund. You will be notified by email. Refunds will be issued to the original payment method.
4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days after receiving the return. Depending on your payment method, it may take 5-10 additional business days for the refund to appear in your account.
4.3 Full Refunds
We offer a full refund for eligible returns within the 30-day return window, including the purchase price and applicable taxes.
4.4 Partial Refunds
Partial refunds may be issued if:
- The item shows signs of wear or damage
- Accessories or parts are missing
5. Exchanges
To exchange an item for a different size or product, follow the return process and place a new order for the replacement item on our store.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.
6.2 Defective Items
If an item is defective, please reach out within the 30-day return window. We will provide a prepaid return label and send a replacement or offer a full refund.
7. Late or Missing Refund
If you haven’t received your refund within the specified time frame, please:
- Check your bank or credit card statement
- Contact your bank or credit card company, as processing times may vary
If you’ve done all of the above and still haven’t received your refund, please reach out via our Contact Us page.
8. Gifts
Items purchased as gifts can be returned for a gift credit to the value of the returned item. The gift giver will not be notified of the return.
9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our customer service team for specific return instructions.
9.2 Customized Items
Customized or personalized items cannot be returned unless defective. For assistance, please reach out to us.
9.3 Promotional Items
Items bought as part of a promotion or bundle may have different return conditions. Check the terms of the promotion or our Contact Us page for more details.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Restocking Fees
BlazeBasket.uk does not charge restocking fees for items returned within the 30-day window. To qualify for a refund without a restocking fee, returned items must:
- Be in the same condition as received
- Be unused and in original packaging
- Be free from damage or excessive wear
- Include all accessories and documentation
12. Customer Service Contact
For questions regarding returns or refunds, please contact our customer service team:
- Email: support@blazebasket.uk
- Phone: +1 212-282-7372
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 205 Daniels Dr, Wampsville, NY 13163, USA
For additional contact options, visit our Contact Us page.
13. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns already in progress.
Last Updated: December 7, 2024
By making a purchase on BlazeBasket.uk, you agree to this Return and Refund Policy. For more information on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.
Reviews
There are no reviews yet.