- Express delivery and free returns within 30 days
- support@blazebasket.uk
- +44 20 7942 1865
Catry Gumdrop Cute Cat Tree Whimsical
SKU : CT2003
£169.00
26 in stock
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Description
The Catry Flower Cat Tree is a stylish, multi-level cat tower designed for play, rest, and scratching. Featuring plush flower perches, a cozy hammock, and interactive bee toys, it keeps cats entertained. The durable sisal scratching post promotes healthy claws, while the sturdy structure ensures stability. Easy to assemble and clean, this modern cat tree blends seamlessly into any home décor.
Shipping Policy
At Blazebasket, we are committed to delivering high-quality cat houses and furniture with dependable and transparent shipping services. This Shipping Policy outlines how we process, handle, and deliver your orders within the United States.
Shipping Locations
- United Kingom Only: We currently ship only in United Kingdom.
- No International Shipping: We do not offer worldwide shipping at this time.
- No Deliveries to U.K. Territories, APO/FPO, or P.O. Boxes: We are unable to ship to U.K. territories, military addresses, or P.O. boxes.
Shipping Fees
- Free Shipping: All standard shipping within the UK is free of charge.
Shipping Methods & Estimated Delivery
- Shipping Carriers: We partner with trusted carriers such as FedEx and UPS to ensure safe and timely delivery.
- Processing Time: Orders are processed within 1–2 business days.
- Transit Time: Once shipped, deliveries usually take 3–5 business days, depending on your location.
- Estimated Delivery Window: Most orders will arrive within 4–7 business days from the purchase date (excluding weekends and federal holidays).
Order Tracking
After your order is shipped, you will receive an email containing:
- A tracking number
- A tracking link
- An estimated delivery date
You can also monitor the status of your order using our Order Tracking page.
Delivery Information
- Standard Delivery: A signature is not typically required unless your order includes high-value items.
- Oversized Items: For large cat trees or multi-piece orders, carriers may schedule a delivery window.
- Missed Deliveries: If delivery fails, the carrier will attempt up to 3 times. You may also be asked to pick up the item at a local facility.
Shipping Issues
Lost Packages
If tracking shows no updates for 5 business days, or if your package is marked as delivered but hasn’t arrived, contact us at support@blazebasket.uk. We’ll investigate and, if necessary, send a replacement at no cost.
Damaged Shipments
If your order arrives damaged:
- Refuse delivery if damage is visible.
- Otherwise, contact us within 48 hours with photos of the damage.
We’ll arrange a free return or replacement.
Incorrect or Missing Items
If your order is missing items or includes incorrect products, contact us within 7 days of receiving it, and we’ll promptly resolve the issue.
Modifications & Cancellations
- Modify an Order: To make changes, contact us before your order ships.
- Cancel an Order: Orders can be canceled for a full refund if they have not yet shipped. Shipped orders must be handled via our Return and Refund Policy.
Delivery Delays
Occasionally, weather events, holidays, or carrier issues may cause delays. We will inform you of any changes and provide updated delivery information as needed.
Our Eco Commitment
We care about your pets and the planet. Blazebasket uses eco-friendly packaging and partners with carriers working to reduce their carbon footprint.
Customer Support
Have questions about your shipment? Reach out to us:
📍 Address: 28a Cromer Road, London, England, E10 6JA
📧 Email: support@blazebasket.uk
📞 Phone: +44 20 7942 1865
🕗 Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
🏢 Company No.: 15486928
Policy Updates
This Shipping Policy may be updated as our shipping practices evolve. Any changes will be posted on this page with the latest revision date.
For more information, visit:
Return and Refund Policy
At Blazebasket, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to ensure a smooth and transparent return and refund process. This policy applies to all purchases made on Nlazebasket.uk and complies with your consumer rights, including your right of withdrawal.
1. Overview
This Return and Refund Policy is part of our broader terms, including our Terms and Conditions, Privacy Policy, and Shipping Policy. By placing an order on our site, you agree to the terms below.
2. Return Eligibility
2.1 Return Window
You may return eligible items within 30 days of receiving them. Returns outside this window are not accepted.
2.2 Condition of Returned Items
To be eligible for a refund, items must be:
- Unused and in original condition
- Returned in the original packaging
- Free from pet hair, stains, or damage
- Complete with all parts, tools, manuals, and tags
2.3 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized cat furniture
- Items showing signs of use
- Sale or clearance items (unless defective)
If unsure, please contact our support team before returning.
3. Return Instructions
3.1 How to Initiate a Return
To start your return, please:
- Email support@blazebasket.uk
- Include your order number, the item(s) being returned, and the reason for the return
3.2 Return Address
Please send returns to:
Blazebasket LTD: 28a Cromer Road, London, England, E10 6JA
3.3 Packing Requirements
- Use the original box and packing materials if possible
- Securely seal the package
- Include all original components and any promotional gifts
3.4 Return Shipping Costs
- If the return is due to our error (wrong or defective item), we will provide a prepaid return label
- If the return is for any other reason, you are responsible for shipping costs
4. Refund Policy
4.1 Refund Method
Refunds will be issued to the original payment method used during checkout.
4.2 Processing Time
Refunds are typically processed within 3–5 business days after we receive and inspect the item. Additional time may be required by your bank or payment provider.
4.3 Full Refunds
You’ll receive a full refund (including applicable taxes and shipping) if:
- The return is made within 30 days
- The item meets our condition guidelines
- The return reason qualifies for a refund
4.4 Partial Refunds
Partial refunds may be issued if:
- The item is used or damaged
- Parts, packaging, or accessories are missing
5. Exchanges
Yes, we accept direct exchanges. If you need a different item, please return your product and place a new order.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please notify us within 48 hours of delivery. We will arrange a free replacement or full refund.
6.2 Defective Products
If your item is defective, contact us within the 30-day window. We will provide a prepaid label and issue a refund or replacement.
7. Late or Missing Refunds
If your refund is delayed:
- Check your bank or card statement
- Contact your payment provider
- Still no update? Reach out to us at support@blazebasket.uk
8. Gifts
Refunds for gifted items will be issued to the original purchaser’s payment method. We do not offer store credit or gift card refunds.
9. Special Cases
9.1 Bulk Orders
If your order contains 5 or more of the same item, please contact us before initiating a return.
9.2 Custom Products
Customized or engraved cat furniture is non-refundable unless it arrives defective or damaged.
9.3 Promotional Items & Bundles
Items purchased as part of a promotion or bundle may have different return conditions. Contact support for clarification.
10. Restocking Fees
We do not charge restocking fees for eligible returns made within the 30-day window.
11. Contact Us
📍 Address: 28a Cromer Road, London, England, E10 6JA
📧 Email: support@blazebasket.uk
📞 Phone: +44 20 7942 1865
🕗 Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
🏢 Company No.: 15486928
Visit our Contact Page for more ways to reach us.
12. Policy Updates
This policy may be updated periodically. All changes will be posted on this page with the updated effective date. Updates do not affect ongoing returns.
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